Contract Spy
Hybrid (London, UK)
CX Manager required to join our leading Customer Experience Team.
What you'll get to do:
Account & Project Management
Main client point of contact for multiple clients, spanning different industries but all under the web/eCommerce umbrella
Get to understand a clients' businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions
Central point of contact for all internal specialists to feed into eg UX/UI/consultancy/data/AI/developers and analytics
Create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget
Commercially minded, able to create and manage budgets and monitor costs and ROI
Build strong client relationships to create a pipeline of future work
Creative Management
Prepare and present creative briefs for UX/UI designers & copywriters and present creative visuals and copy back to the client...