59 customer service jobs found in Hybrid

Role Purpose:  We're looking for a talented  Service Desk Analyst  to join our team and play a key role in delivering exceptional IT support services across the organisation. You'll be responsible for providing hands-on technical support, managing incidents and service requests, supporting a customer-facing Walk-In Clinic service, and ensuring employees have access to the technology and systems they need to work effectively. Working closely with internal technology teams, stakeholders and third-party suppliers, you'll help maintain a high-quality user experience while supporting business-critical services across the organisation.   As a  Service Desk Analyst , your main responsibilities will be: Deliver excellent customer service through the Walk-In IT Clinic, providing both face-to-face and remote technical support. Manage and resolve incidents and service requests, troubleshooting hardware,...

Digital Customer Intelligence Business Analyst (Customer Data, CRM & Martech) Location: Reading (Hybrid - 1 to 2 days per week) Day Rate: Competitive (Inside IR35) Duration: Initial 6 Month Contract   We're looking for an experienced Digital Business Analyst to join a high-profile Customer Data & Intelligence initiative within Primark's Digital function. This role sits at the early stages of a major programme and will be part of a small, collaborative team responsible for shaping future customer data, CRM, Martech, and customer engagement capabilities. We're looking for someone who is comfortable operating in a discovery environment, assessing feasibility, defining requirements, and helping shape the future roadmap.   What You'll Be Doing Lead discovery and analysis activities across customer data, CRM, and Martech initiatives. Assess the feasibility of new capabilities, technologies, and customer engagement...

Job Title:  Project   Manager    Location:  London - Hybrid    Role type:  Contract   IR35:  Outside IR35   Duration : 2 months (initially)   Start Date:  ASAP       Who we are:   We're an award-winning Tech Consultancy, focused in Quality Engineering on a mission to become the UK's #1.       What we do:   "Champion and Engineer Quality and Software". Over the past 6 years, we've shaped and transformed our offering so that passion, precision, and attention to every minuscule detail is baked into everything we do. Born from a desire to bring automation expertise to our current and prospective clients, 5 years ago we shaped our offering.       Project Info:   We're looking for an experienced Lead Technical Product Owner to support a major UK retail and hospitality technology...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the...

Process Change Analyst Location: London, UK-wide (50% remote), with occasional travel to Worthing IR35 Status: Inside IR35 Contract Duration: 6 months   A bit about the job   We’re looking for an experienced Process Change Analyst to support business transformation and continuous improvement across our Global Corporate & Speciality (GCS) business.   Working closely with Operations, Underwriting, Product, Pricing, IT and Change teams, you’ll play a key role in understanding how processes operate today, identifying opportunities for improvement and helping shape more efficient, customer-centric ways of working.   You’ll investigate operational challenges, uncover root causes and develop practical, evidence-based recommendations to simplify processes, reduce duplication and rework, improve service outcomes and support sustainable business change.   From mapping end-to-end processes and...

PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.   The Observability Platform team, part of Justice Digital and Data Science (JDDS) at the Ministry of Justice, is building a new, central observability platform from scratch. Our first customer is Cloud Platform, the Kubernetes-based hosting platform behind many Justice Digital services. From there, we will expand to teams across the Office of the CTO (OCTO) and wider JDDS. Today many teams run their own separate monitoring tools. We are bringing metrics, logs and traces together into one consistent, secure, UK-hosted service, so teams can understand how their services behave,...

  ABOUT US Climate Impact Partners delivers solutions for climate action. We are carbon market specialists and a go-to partner for every stage of the net zero journey. With over 25 years of industry experience and fuelled by a relentless drive for rapid action and results, we have made it our mission to urgently ensure a thriving future for all life on earth. We do this by providing an end-to-end service that delivers high-quality, thoroughly vetted climate projects which reduce carbon emissions, improve health and livelihoods, and enhance biodiversity. Together with our clients and project partners we have been responsible for the reduction or removal of more than 144 million tCO2e. Check out our Impact Report to learn more about us and some of the work you could help us drive forward. What sets us apart: Boundless, urgent ambition. We are accountable, relentless, resilient. Courage to innovate. We are courageous,...

Role: FSS Enablement Lead (S4/Hana Transformation) Contract: 6 months (Inside IR35) Rate: £800-£1000 (per day) Location: London/Spalding (the role benefits from remote working with expectation to travel to different sites when required)   Why Greencore? Following the combination with Bakkavor in January 2026, we’re one of the UK’s leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we’re proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots...

Programme Manager | Customer Engagement & Digital Transformation | Location: Reading (Hybrid 2 – 3 days per week) Duration: Initial 6 Month Contract Day Rate: Inside IR35 Day Rate   We're looking for an experienced Programme Manager to lead large-scale Customer Engagement and Digital Transformation programmes .   This role is ideal for a senior programme leader with a proven track record delivering enterprise-scale transformation initiatives , bringing together business and technology teams to deliver strategic change. You'll be responsible for overseeing complex programmes spanning Customer Data Platforms (CDP), CRM, customer engagement, personalisation, digital propositions, and customer experience capabilities , ensuring delivery aligns with business objectives, budgets, timelines, and quality standards.   What You'll Be Doing Lead the end-to-end delivery of large, complex transformation programmes...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...

Company Overview Clariter Ltd is committed to enhancing digital reputation through a unique blend of traditional in-lab skills, crowdsourced scale, and insightful customer sentiment analysis. Our dedicated team of professionals focuses on delivering quality that drives success in today’s dynamic digital marketplace. Job Overview Duration 7 months with potential extension up to 12. Purpose Single point of senior accountability to NHS Scotland (HIS) for the whole engagement. Owns the relationship, outcomes, plan, budget and governance; shapes the people-led service design approach; and co-ordinates knowledge transfer so that the client can manage and extend the website independently after the contract. Key responsibilities Own the client relationship and overall delivery; chair governance meetings and act as escalation point; approve quality gates. Plan and manage day-to-day delivery: schedule, RAID log, change control, reporting...

Overview FCDO Services is seeking an experienced ServiceNow Product Manager to lead the strategy, roadmap and ongoing development of the ServiceNow platform. Working closely with stakeholders, suppliers and delivery teams, you will help shape the future direction of the platform, maximise product quality and value, manage priorities and drive continuous service improvement across the organisation.   As a ServiceNow Product Manager,  your main responsibilities will be to: Define and continuously evolve the ServiceNow product strategy, ensuring alignment with organisational priorities, technology direction and customer outcomes. Develop and manage a value driven product roadmap, delivery pipeline and backlog. Work with stakeholders, delivery teams and suppliers to define priorities and ensure successful delivery of new capabilities and enhancements. Provide reporting, insight and recommendations to senior stakeholders to support investment...

Role: FSS Enablement Lead (S4/Hana Transformation) Contract: 6 months (Inside IR35) Rate: £800-£1000 (per day) Location: London/Spalding (the role benefits from remote working with expectation to travel to different sites when required)   Why Greencore? Following the combination with Bakkavor in January 2026, we’re one of the UK’s leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we’re proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots...

  ABOUT US Climate Impact Partners delivers solutions for climate action. We are carbon market specialists and a go-to partner for every stage of the net zero journey. With over 25 years of industry experience and fuelled by a relentless drive for rapid action and results, we have made it our mission to urgently ensure a thriving future for all life on earth. We do this by providing an end-to-end service that delivers high-quality, thoroughly vetted climate projects which reduce carbon emissions, improve health and livelihoods, and enhance biodiversity. Together with our clients and project partners we have been responsible for the reduction or removal of more than 144 million tCO2e. Check out our Impact Report to learn more about us and some of the work you could help us drive forward. What sets us apart: Boundless, urgent ambition. We are accountable, relentless, resilient. Courage to innovate. We are courageous,...

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. What do we do? As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple:...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while...

Waracle are looking for a Senior Mobile Security Developer (Inside IR35) for an exciting new 6-month initial contract joining our world-class digital technology consultancy, home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.   We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.   This is a UK-based Inside IR35 Contract role, offering the flexibility to balance your professional and personal life, with 2 days a week spent connecting with colleagues in our London or Edinburgh office or on client site. The Role As a Senior Mobile Security Developer, you will define squad-level technical architecture...

Waracle are looking for a Senior Mobile Security Developer (Inside IR35) for an exciting new 6-month initial contract joining our world-class digital technology consultancy, home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.   We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.   This is a UK-based Inside IR35 Contract role, offering the flexibility to balance your professional and personal life, with 2 days a week spent connecting with colleagues in our London or Edinburgh office or on client site. The Role As a Senior Mobile Security Developer, you will define squad-level technical architecture...