Senior Service Designer at Government Commercial Agency, Birmingham/Remote, 6 Months, £Contract Rate
Contract Spy
Hybrid (Birmingham, UK)
Government Commercial Agency (GCA) is the largest public procurement organisation in the UK.
As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.
We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.
About the role:
We are seeking an experienced Senior Service Designer to support a customer experience improvement programme focused on enhancing the services and processes that support public sector buyers and suppliers.
Working within a multidisciplinary team, you will help redesign and improve internal services, processes and user journeys. You will focus on understanding user needs, mapping end to end journeys, developing service blueprints and working closely with stakeholders to deliver practical, user centred improvements within a Salesforce based environment....