Digital Content Designer at The Insolvency Service, Remote/Birmingham, 6 Months, £Contract Rate

Role Purpose: 

We 're looking for a talented Digital Content Creator to join our team and play a key role in designing content that helps users achieve their goals quickly, easily, and confidently.

This is more than a content writing role. You 'll work alongside researchers, designers, and stakeholders to create, improve, and optimise digital content across end-to-end user journeys. Whether you 're working on a single webpage, a product experience, or an entire service journey, you 'll ensure users receive the right information, at the right time, in the right format.

If you 're passionate about creating accessible, user-focused content and enjoy using research and data to drive decisions, we 'd love to hear from you.

As a Digital Content Designer , your main responsibilities will be:

• Creating, editing, and maintaining engaging digital content across a range of platforms and services.
• Designing content that helps users complete tasks and achieve their goals with ease.
• Strong experience applying GOV.UK content design principles and working in line with Government Digital Service (GDS) standards and guidance. 
• Working closely with User Researchers, Service Designers, and Interaction Designers to understand user needs and translate insights into effective content.
• Using analytics, research findings, and user feedback to continuously improve content performance.
• Mapping and contributing to end-to-end user journeys across digital and offline channels.
• Supporting the development and maintenance of content standards, patterns, and style guides.
• Building strong relationships with stakeholders and confidently advocating for user-centred content decisions.

Essential: 

• Proven experience creating, editing, and publishing digital content.
• Excellent writing and editing skills, with the ability to communicate complex information in a simple and engaging way.
• Experience using user research, analytics, and data to inform content decisions.
• Strong stakeholder management and communication skills.
• Understanding of content design principles and user-centred design methodologies.
• Knowledge of accessibility standards and inclusive content practices.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable:

• Experience working within Agile delivery environments.
• Knowledge of content strategy and governance.
• Familiarity with prototyping and design tools such as Figma, Miro, or Adobe XD.
• Experience contributing to style guides, content patterns, or design systems.
• Understanding of digital service design and customer journey mapping.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a Disability Confident employer, Insolvency Service encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces commitment

As a signatory of the Armed Forces Covenant, Insolvency Service welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.