£750 - £950 per day
Contract Spy
Hybrid (Birmingham, UK)
Business Consultant – Incident Management Command & Control
London or Birmingham (Hybrid)
6-Month Contract
Up to £950 p/d (Umbrella)
HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus on strengthening operational resilience, improving service stability, and ensuring regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities.
Job Responsibilities
Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. MTTR, engagement time)
Design and optimise end-to-end Major Incident Management (MIM) processes from detection through to resolution and closure
Establish incident severity...