Airtable Support Specialist at Mass, Remote, £Freelance Rate

Mass builds operational systems for businesses using Airtable. We help teams in the UK and Europe replace spreadsheets and fragmented tools with systems that scale.

We’re looking for a Support Specialist who has a strong knowledge of Airtable to work with our team to provide support to our managed clients. You’ll help manage our in-house ticketing system, helping users who need guidance, and diagnosing technical bugs that have been uncovered by users.

We are looking for a developer who has a technical foundation, either through education and qualifications or from working in a development role.

Core requirements

• This role requires a strong knowledge of Airtable as a technical platform (2+ years)
• This role requires strong English communication skills, both written and spoken for support calls.
• This role requires a good knowledge of Database design, JavaScript and APIs.
• You must be located in a valid timezone (GMT + or - 3 hours).

Contracts available

We are ideally looking for a remote freelancer (fixed or variable hours), but if you are within commuting distance to our offices in Battle, East Sussex (TN33 0EX) we are open to applicants interested in full-time employment.

Application process

Applicants who proceed to an interview will run through a 30 minute hands-on technical test with a member of the engineering team.