Company Description

Netcompany is one of Europe’s leading technology partners, with more than 9,500 colleagues delivering digital solutions for governments, critical industries and businesses across Europe. We take responsibility for the full journey, from strategy and development to daily operations. As Europe’s leader in sovereign AI, we build technology on Europe’s own terms.

Job Description

Supplier Discovery & Knowledge Transfer

• Work closely with the incumbent supplier to understand the existing service and how it operates.
• Identify gaps in our understanding, undocumented processes and key dependencies.
• Capture and manage the knowledge needed to successfully take ownership of the service.

• Service & Technical Discovery
  • Build a clear picture of the existing service, including processes, systems, integrations and operational requirements.
  • Work alongside technical teams to understand the legacy application and infrastructure.
  • Identify differences across local deployments and regional service arrangements.
• Migration & Transition
  • Understand and document what's needed to successfully migrate the service into our own infrastructure.
  • Identify risks, dependencies and potential impacts on the existing service.
  • Support migration planning, testing, cutover activities and transition readiness.
• Operational Service Handover
  • Understand how the service is currently supported, including incidents, changes, releases and day-to-day operations.
  • Identify what needs to be transferred, improved or established for us to take full ownership.
  • Help shape the future support model, ensuring we're ready to operate the service from Day 1.
• Stakeholder Engagement
  • Build strong relationships with the incumbent supplier, technical teams and key stakeholders.
  • Lead discussions and workshops to uncover requirements, resolve unknowns and challenge assumptions.
  • Turn findings into clear, practical documentation and actions that support the wider transition.

Qualifications

• Significant experience as a Business Analyst within complex technology or business-critical service environments.
• Proven experience supporting supplier transitions, service migrations or operational handovers.
• Strong experience leading discovery activities where documentation is incomplete and significant unknowns exist.
• Excellent business process mapping, requirements gathering and dependency analysis skills.
• Experience working closely with developers, infrastructure engineers, architects and technical SMEs.
• Understanding of application integrations, data flows and infrastructure dependencies.
• Experience documenting functional, non-functional and operational requirements.
• Confidence challenging suppliers and stakeholders to resolve gaps, assumptions and conflicting information.
• Experience supporting migration planning, testing, cutover and operational readiness.
• Strong stakeholder management, workshop facilitation and communication skills.
• Ability to work independently, manage ambiguity and take ownership of deliverables.

Desirable Skills & Experience

• Experience transitioning large-scale managed services between suppliers.
• Exposure to legacy applications and complex technology estates.
• Knowledge of ITIL service management processes.
• Experience with infrastructure migrations, application re-platforming or hosting transitions.
• Experience with distributed applications operating across multiple locations.
• Understanding of data migration, system integrations and information governance.
• Experience supporting service acceptance, operational readiness and transition governance.
• Experience working within regulated or highly controlled environments.