Senior User Experience Designer at Hitachi Digital, London/Remote, Short-Term, £Contract Rate

Hitachi Digital, a Hitachi Group Company, is a leader in digital engineering, helping organizations design and build innovative products, platforms, and digital experiences. We partner with leading Enterprise organisations to deliver large-scale digital transformation, cloud, data, AI, and platform modernization initiatives across global delivery models.

We are seeking to hire an experienced UX Designer and Workflow Facilitator, this is for a short term contract assignment, to start ASAP and Inside IR35. Hybrid 2 days a week.

Skills required:-

• 5 years+ in UX, service design or business-facing design, ideally with experience in banking, lending or other regulated financial services
• Experience of complex, workflow-heavy applications (onboarding, applications, back-office workspaces)
• Capability to run workshops, engage and identify user research with stakeholder requirements
• Process mapping, user journeys, service blueprints and information architecture
• Accessibility standards and clear and fair customer communication
• Comfortable with Figma or similar tools for wireframes and diagrams
• AI knowledge, Agile delivery and Kairos desirable

About the role:-

• Run short workshops and observation sessions to map workflows and user journeys and organise the information the team needs to build from
• Map workflows and user journeys and able to present back in simple visual form
• Propose improvements to workflows
• Organise unstructured information (policies, templates, emails, spreadsheets, unwritten rules) into a clear structure
• Sketch and test low-fidelity screens or wireframes with stakeholders and users
• Prepare a clear hand-off to the design and build team and provide clear communication when documenting the journeys

Why work at Hitachi Digital

Our goal is to build an inclusive, positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.