Senior Service Designer at Ministry of Justice, Remote/London, 12 Months, £Contract Rate

PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance

The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government's ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public.

We are looking for a Senior Service Designer in the Security and Intelligence team within Prisons Digital.

This team builds and maintains the digital services used by security staff in prisons to detect and analyse security threats, to help keep prisons secure

and ensure the safety of the public. We required a service designer to work through the complete product delivery lifecycle from discovery to deployment for new products and features, focusing on understanding unmet needs amongst security & intelligence staff.

You will also be part of a large team of service designers working on services across Prisons Digital, contributing to collaborative efforts where required to support the success of Prisons Digital as a whole, for example, helping to understand broader journeys taken by our users that span multiple services.

As a Senior Service Designer your main responsibilities will be to:

• Facilitation of design workshops, with a broad set of stakeholders, to identify priority deliverables and the risks/opportunities arising from them.
• Support product managers on scoping, road-mapping and prioritisation.
• Document workshop outcomes and recommendations.
• Analyse user needs and business objectives.
• Develop design concepts and prototypes that help reimagine user experience.
• Using user centre design methods such as journey mapping to present the outcome of the recommendations with reference to the end-to-end consequences of decisions made.
• Create detailed final design requirements.
• Provide design expertise during stage gate phase approvals and service assessments.
• Update and manage stakeholder expectations.

Essential:

• Experience designing and delivering user-centred, inclusive and accessible digital services that meet relevant standards and best practice.
• Strong ability to communicate complex ideas, facilitate workshops and collaborate effectively with stakeholders and multidisciplinary teams.
• Experience using research, evidence and data to inform design decisions, test solutions and drive continuous improvement.
• Ability to work strategically, aligning design activity with organisational goals while balancing user needs, technology and policy constraints.
• Experience applying agile and iterative design approaches, including defining MVPs, prioritising work and adapting to changing requirements.
• Ability to lead and coordinate design activities, champion user-centred design and support the development of others.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a Disability Confident employer, MOJ encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, MOJ welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.