Business Analyst - Managed Desktop Services at HM Revenue & Customs, United Kingdom, 6 Months (January Start), £Contract Rate

Business Analyst – Managed Desktop Services Retender

Business area: MWP

Contract length: 6 months, with the possibility of extension

Expected start date: 4 January 2027

About the role

We are retendering a critical Managed Desktop Services IT contract and require experienced Business Analysts to support the work from discovery and procurement through to supplier selection and mobilisation.

You will turn complex commercial, service, user, security and technical needs into clear, measurable and testable requirements. Working collaboratively with Commercial, Service Owners, Architecture, Security, Delivery and supplier teams, you will help ensure that the retender is robust, compliant and focused on achieving measurable outcomes.

You will provide end-to-end business analysis support, maintain traceability throughout the requirements lifecycle and produce high-quality analysis and procurement artefacts that enable effective decision-making and successful delivery.

The role aligns with recognised Digital, Data and Technology Business Analyst professional standards and ways of working, with an emphasis on user needs, outcomes and measurable value.

Key responsibilities

You will:

• Plan and lead requirements elicitation activities, including workshops, interviews, observation and document analysis.
• Capture, analyse and validate business, user, service, security and non-functional requirements.
• Establish a clear understanding of the current service and define the required future-state operating model.
• Produce and maintain core Business Analysis artefacts, including:
• stakeholder maps and RACI models;
• problem statements;
• current-state and future-state process models;
• data flows;
• options analysis;
• benefits and disbenefits;
• Requirements Management Plans; and
• Requirements Traceability Matrices.
• Shape the Statement of Requirements and supporting procurement documentation for a Further Competition or Invitation to Tender.
• Ensure requirements and evaluation criteria are clear, measurable and aligned with intended outcomes, service levels and relevant policy.
• Work with Commercial colleagues to support compliance with Crown Commercial Service frameworks and internal procurement controls.
• Support market engagement activities where required.
• Facilitate options appraisal, including consideration of extension, retendering, insourcing, outsourcing and potential scope changes.
• Clearly document the advantages, disadvantages, risks, dependencies and transition implications of different options to support governance decisions.
• Translate requirements into supplier evaluation criteria and testable acceptance evidence.
• Support supplier clarification activities, technical assessments, evaluation and selection.
• Maintain appropriate version control, requirements traceability and change control throughout the procurement lifecycle.
• Support mobilisation by confirming readiness, handover arrangements and traceability from requirements through to contractual deliverables and service-level agreements.
• Finalise approved requirements for inclusion in contract artefacts and call-off schedules.
• Promote consistent Business Analysis tools, templates and standards, including HLBR and Requirements Management Plan templates.
• Contribute to the wider Business Analysis community by sharing learning and improving the approach used for future retender exercises.

Essential skills and experience

You will have:

• Demonstrable ability to work in a structured and organised manner within a fast-paced project environment, balancing competing priorities and activities across multiple workstreams while meeting tight deadlines.
• Ability to adapt working style as required, collaborating effectively across multidisciplinary teams while also working independently, taking ownership and driving Business Analysis activities through to completion.
• Experience of contributing to complex IT procurement or retendering exercises, ideally within the public sector.
• Experience of Further Competition or Invitation to Tender processes, including translating requirements into supplier evaluation criteria.
• Strong requirements engineering skills, with experience eliciting, analysing, documenting and validating complex business, user, service, security and non-functional requirements.
• Experience of producing clear current-state and future-state models.
• Demonstrable experience of developing and managing a Requirements Management Plan, with clear arrangements for roles, responsibilities, prioritisation, traceability, change control and assurance.
• Excellent stakeholder management, communication and facilitation skills.
• The ability to work effectively across Commercial, Service Management, Architecture, Security, Delivery and supplier teams.
• Strong options analysis skills, including the ability to present risks, dependencies, benefits, disbenefits and transition considerations to decision-makers.
• Experience of using requirements lifecycle tools and applying appropriate version-control and traceability standards.
• Strong systems-thinking, structured problem-solving and data-informed decision-making skills.
• The ability to communicate complex information clearly through written, verbal and visual formats.
• Knowledge of service transition and mobilisation planning in complex or multi-supplier environments.