Operating Model and Change Manager at North Highland, London/Remote, 3-6 Months, £Contract Rate

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.

We're seeking an Operating Model and Change Manager to help us take vision to value and create lasting impact for our life-sciences Managed Service client.

Please note, this is an initial 3- 6 month PAYE umbrella contract that may require onsite working in London 1-2 days per week.

SUMMARY:

As an Operating Model and Change Manager, you will drive transformational change, helping the organisation restructure their operations and navigate complex organisational shifts. This role will deliver strategic value by synthesising stakeholder insights, designing robust operating models, and translating complex organisational challenges into clear, actionable frameworks that enable leadership teams to make informed decisions and implement sustainable change.

YOU WILL:

• Conduct and synthesise stakeholder interviews to gather comprehensive insights and build consensus across diverse teams
• Design and facilitate workshops that bring together key stakeholders to collaborate on operating model solutions
• Develop and refine operating models that define clear accountabilities, decision rights, and organisational structures
• Perform rapid secondary research on competitive and industry peers to inform strategic recommendations
• Create executive-ready documentation and presentations using established templates and branding guidelines
• Map decision rights and establish clarity around roles and responsibilities within restructured organisations
• Work effectively within ambiguous environments, maintaining momentum and delivering quality work despite incomplete information
• Demonstrate scope discipline by managing stakeholder expectations and keeping projects focused on defined objectives
• Produce high-quality draft materials and analysis at pace without requiring perfect input data

IDEALLY, WE'D LIKE:

• Proven experience in operating model design, organisational restructuring, or management consulting within the life sciences, pharmaceutical, or fast-moving consumer goods sector
• Demonstrated expertise in facilitation, stakeholder management, and building alignment across senior leadership teams
• Strong capability in framework development and the ability to translate complex information into structured, clear models
• Experience with organisational design, including defining roles, accountabilities, and decision-making structures
• Ability to conduct and synthesise secondary research quickly and distil findings into sharp, relevant insights
• Excellent written and verbal communication skills, with proficiency in producing polished executive-level content
• Comfort working with structural ambiguity and incomplete information while maintaining confidence and delivery quality
• A collaborative approach to consulting, with the ability to challenge constructively and redirect conversations toward practical outcomes
• Strong attention to detail combined with the ability to work efficiently under time pressure

Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

This is a temporary employee (PAYE) opportunity working via an Umbrella company.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.