Network Support Engineer at Abbasis, City Of London, £Freelance Rate

Role Summary

Experienced Smart Hands Technician to join a small, hands-on infrastructure support team working primarily at a central London customer site, with occasional travel to other customer location to Chatham

The role will provide hands-on support for enterprise-style communications rooms, data centre infrastructure and customer network environments.

Responsibilities include installations, fault diagnosis, break-fix activities, hardware replacements and hands-and-eyes support for remote engineering teams.

The successful candidate will be comfortable working independently within a small team and live production environment, following operational procedures and change controls.

The role is primarily based around normal business hours, with occasional weekend or out-of-hours maintenance work when required.

Desirable Skills

Current security vetting or clearance.

Experience in enterprise data centre

Familiarity with Cisco & Dell HPE infrastructure.

Knowledge of data centre documentation, rack layouts, CMDB/DCIM systems and infrastructure standards.

ITIL Foundation or equivalent service management knowledge.

Key Skills and Experience Required

Hands-on experience in a Smart Hands, Data Centre Technician or Infrastructure Support role.

Experience supporting live enterprise network and server infrastructure.

Fibre optic installation, patching and troubleshooting, including multimode fibre and optical diagnostics (Tx/Rx power and DOM).

Cat6/Cat6A copper cabling installation, patching and fault-finding.

Knowledge of structured cabling infrastructure, including Krone panels, patch panels and cable management.

Experience with server and network equipment break-fix, including RMA processes and hot-swappable component replacement.

Hands and Eyes support for remote infrastructure and network engineering teams.

Understanding of rack-mounted servers, switches, routers and associated data centre hardware.

Experience working with LTO tape libraries and archive environments.

Ability to troubleshoot methodically and isolate physical infrastructure faults.

Experience using ServiceNow and Microsoft Dynamics, or similar IT service management/customer systems.

Strong communication and coordination skills when working with multiple agencies, contractors, carriers and customer teams.