Digital Product Lead (CRM) - 9m Day Rate Contractor

• Contract Type Day Rate Contractor
• Closing Date 22 October, 2026
• Job Category Tech, Data and Digital
• Business Unit Digital and Customer (UKOC-D)
• Location London , United Kingdom
• Posted on 22 September, 2026

The opportunity 

• Support the leadership of the evolution of our CRM (Salesforce) product, responsible for overseeing the successful development of prioritised features across Personal Banking, Corporate Banking and Wealth Management
• Oversee delivery against the CLM vision, building the roadmaps and leading the prioritisation to deliver the vision successfully, ensuring alignment to wider Bank strategy and ensure that maximum business value is achieved
• Maintain an agreed prioritisation framework for the backlog and review this periodically to ensure the backlog is iteratively prioritised against emerging business priorities
• Build and maintain strong relationships with colleagues across Technology, Change, Data, Compliance, FinCrime, Proposition and our Branch network
• Coordinate and run discovery analysis for emerging strategic initiatives, coordinating the creation of Business Cases for investment, conducting relevant business analysis and defining plans for delivery
• Coach and mentor the Digital Product Owner community who oversee proactive, customer focused multi-disciplinary teams, supporting DPO’s in creating and managing relevant roadmaps for their respective domains
• Co-create the definition and measurement of success criteria for CRM, creating a clear set of OKRs that support business goals and the Bank’s wider strategic objectives
• Lead the CRM delivery teams to a reliable, predictable rhythm focused on measurable outcomes rather than output. Collaborate with relevant stakeholders to ensure all initiatives adhere to regulatory standards, data requirements and internal risk frameworks
• Work collaboratively with Heads of Digital Product to ensure overall alignment is achieved between products to deliver user and technical consistency and to evolve our digital products in a strategic and cohesive way
• Serve as digital product SME: influencing, inspiring and educating others at all levels across the Bank, sharing knowledge and being a vocal and engaging proponent of the impact of digital change and delivery

What we’re looking for

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying… 

• Outstanding SME in CRM digital product management 
• A very strong knowledge of the Financial Services industry
• Experience and/or a robust understanding of Salesforce is necessary
• Demonstrable experience in the end-to-end lifecycle of product development, including managing and delivering high-quality digital products to end-users, from ideation to delivery, feedback and improvement
• Experienced in coordinating Discovery and CRM strategy 
• Experienced in product delivery and business case development
• Strong relationship management skills, able to influence key stakeholders, build credible relationships with peers as well as supporting, developing and coaching team members