Technical Delivery Manager at Department for Education, London/Remote, 6 Months, £Contract Rate

As a Technical Delivery Manager, your main responsibilities will be:

Please be aware that this role can only be worked within the UK and not Overseas.

We are seeking an experienced Technical Delivery Manager to lead the successful delivery of two strategic technology programmes for the Department for Education.

This is a high-profile engagement requiring a delivery professional with strong experience across technology transformation, supplier management, governance, security assurance, procurement, and stakeholder engagement.

You will be responsible for leading the delivery of:

• A new Q-SYS Video Conferencing solution.
• An Internal Helpdesk Contact Centre transformation leveraging Microsoft Teams and Gamma telephony services.

Key Responsibilities

• Lead end-to-end technical delivery across multiple workstreams.
• Manage programme plans, RAID logs, milestones, dependencies, and reporting.
• Coordinate internal and external suppliers to deliver against agreed outcomes.
• Drive procurement, commercial engagement, and contract management activities.
• Lead governance, assurance, architecture, security, and compliance activities.
• Manage stakeholder engagement across business, technical, and leadership teams.
• Oversee testing, service readiness, operational acceptance, and transition to BAU support.
• Monitor programme risks, issues, budgets, and delivery performance.
• Present progress updates to programme boards and senior stakeholders.
• Ensure delivery is completed within agreed timelines, budgets, and quality standards.

Workstream 1: Q-SYS Video Conferencing Deployment

Key responsibilities include:

• Leading discovery activities and requirements gathering.
• Managing room surveys and technical assessments.
• Ensuring compliance with GPA standards and organisational requirements.
• Managing procurement and supplier selection activities.
• Coordinating equipment deployment, installation, and commissioning.
• Driving security, data protection, and architecture approvals.
• Managing integration and Microsoft Teams interoperability testing.
• Establishing support and maintenance arrangements.
• Delivering operational handover and service transition.

Workstream 2: Helpdesk Telephony Transformation

Key responsibilities include:

• Leading discovery and current-state assessments.
• Delivering a Proof of Concept (PoC) for a Teams-based contact centre capability.
• Developing recommendations and supporting business case activities.
• Managing Gamma and Microsoft supplier engagement.
• Coordinating security, architecture, and compliance approvals.
• Leading implementation activities following business approval.
• Overseeing user acceptance testing and service readiness.
• Delivering knowledge transfer, training, and operational handover.

Essential Experience

• Proven experience delivering complex technology programmes as a Technical Delivery Manager, Senior Delivery Manager, or Programme Manager.
• Strong supplier and third-party management experience.
• Experience managing technical delivery within large enterprise environments.
• Demonstrable governance, risk, issue, and dependency management expertise.
• Experience working with multidisciplinary technical and business teams.
• Strong stakeholder management and communication skills.
• Experience managing service transition into operational support environments.
• Ability to manage multiple concurrent workstreams and priorities.

Desirable Experience

• Central Government or wider Public Sector delivery experience.
• Delivery of Unified Communications or Collaboration technologies.
• Microsoft Teams Voice, Telephony, or Contact Centre experience.
• Gamma telephony experience.
• Enterprise AV or Video Conferencing deployment experience, ideally Q-SYS.
• Security assurance, architecture governance, and compliance processes.
• Procurement and commercial management within complex organisations.

Disability Confident 

As a member of the Disability Confident Scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.