IT Change Manager at Foreign, Commonwealth and Development Office Services, London/Remote, 6 Months, £Contract Rate

About this team/directorate 

Global Services deliver resilient IT infrastructure and 24/7 support for the FCDO's global operations, ensuring seamless access to digital tools and services for staff in every location.

The Service Management and Support team provides IT service management capability across Global Services. This role leads Change Management activity, helping ensure changes to live services are assessed, governed and delivered in a controlled way that protects service stability and supports users across the FCDO's global network.

Purpose of Job

The IT Change Manager is responsible for overseeing Change Management activities within Service Management and Support, ensuring that changes to live IT services are assessed, governed and implemented in a controlled and proportionate way.

Working within a ServiceNow-based ITSM environment, the role applies expert knowledge of IT Service Management and Change Management frameworks to manage risk, protect service stability and support effective delivery across a complex enterprise IT environment.

Working across product teams, IT Service Management colleagues and senior stakeholders, the postholder oversees change governance, chairs Change Advisory Board activity and provides assurance on high-impact or high-risk changes. The role also drives continuous improvement in Change Management processes, helping improve service delivery, user experience and organisational agility while supporting the FCDO's diplomatic, development and consular functions globally.

PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

As an IT Change Manager, your main responsibilities will be to:

• Lead the Change Management function, including ownership of processes, policies and governance frameworks across the IT change lifecycle.
• Chair Change Advisory Board meetings, facilitating discussion, challenge and agreement on high-impact or high-risk changes.
• Assess change risk, impact, categorisation and routing, applying professional judgement to determine appropriate scrutiny, approval and mitigation.
• Use IT Service Management tooling and management information to monitor, control and report on the change pipeline and compliance with governance standards.
• Manage and develop the Change Management team, including workload prioritisation, performance, capability building and continuous improvement activity.

Essential:

• Ability to design, implement and govern Change Management frameworks, including change categories, risk assessment, approval processes and scheduling controls.
• Expert knowledge of IT Service Management principles, with specialist Change Management experience in complex, enterprise-scale IT environments.
• Experience leading Change Management activity across multiple product teams in agile, multidisciplinary environments.
• Ability to interpret technical information, infrastructure dependencies and deployment practices to assess change risk and impact.
• Strong stakeholder engagement skills, including chairing CAB meetings, influencing decisions and communicating risks, assurance and escalations clearly.
• Experience managing people, workloads and team capability, including performance management, professional development and workforce planning.
• Minimum ITIL Foundation qualification (or equivalent professional experience).

Desirable:

• Experience using ServiceNow, IT Service Management tooling and management information to monitor change pipelines, compliance and service performance.
• Ability to identify systemic issues in Change Management processes and implement continuous improvements that improve service delivery and user experience.
• Experience operating with delegated authority for change categorisation, prioritisation and governance routing within an established framework.
• Understanding of how effective Change Management supports service stability, operational continuity and organisational risk management.
• Active SC Clearance.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

FCDO guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.