Implementation Support Officer at Ministry of Defence, Bristol, to the end of March 2027, £Contract Rate

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

Support implementation of LCP processes, tools and service improvements. Coordinate plans, actions, reporting, user engagement, testing and transition activity to maintain delivery momentum and operational readiness.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

As a Implementation Support Officer x2, your main responsibilities will be:

Key outcomes

• Accurate delivery plans, logs, records and management information maintained.
• Milestones, actions, risks, issues, dependencies and decisions actively tracked.
• Well-coordinated workshops, testing, deployment, onboarding and transition activity.
• Clear guidance, communications and training materials supporting user readiness.
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Key responsibilities

• Support project planning, action tracking and implementation coordination.
• Organise meetings, workshops, user engagement and implementation events.
• Prepare progress reports, management information and briefing products.
• Maintain risk, issue, action and decision logs and escalate emerging concerns.
• Gather user feedback and support testing, deployment, guidance, training and transition.

Essential Skills

• Experience supporting project delivery, implementation, business change or service improvement.
• Strong planning and organisational skills, including management of multiple priorities.
• Ability to maintain accurate delivery records, logs and progress reports.
• Good stakeholder engagement, teamwork and written and verbal communication skills.
• Good analytical skills and confidence using Microsoft Office tools.

Desirable Skills

• Commercial, procurement, finance or public-sector change experience.
• Experience supporting workshops, training, testing or user engagement.
• Experience producing dashboards, management information or briefings.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The MOD guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.