M365 Transition Engineer at Foreign, Commonwealth and Development Office Services, Milton Keynes, 6 Months, £Contract Rate

PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.

The role is focused on knowledge transfer, mentoring and service stabilisation. It will be embedded in DTAS 2nd Line, to increase the team's capacity and technical capability to meet an evidenced uplift in Microsoft 365 operational demand and complexity.

As an M365 Transition Engineer your main responsibilities will be to:

• Provide expert advanced 2nd Line support across M365 messaging and collaboration services, OneDrive and Teams.
• Respond to escalations.
• Troubleshoot complex Exchange Online and Exchange Hybrid issues.
• Investigate and resolve mail flow, SMTP routing and email delivery problems.
• Configure transport rules and mail routing policies.
• Manage anti-spam, anti-phishing and Exchange Online Protection policies.
• Support Microsoft Defender for Office 365 security capabilities.
• Manage Data Loss Prevention (DLP) policies and secure information sharing.
• Support SharePoint Online administration including permissions and content management.
• Collaborate with Security Operations and Infrastructure teams to maintain secure messaging services.
• Produce technical documentation and support knowledge transfer activities.
• Mentor 2nd line and other less experienced team members to increase the skills across M365.

Essential:

• Proven experience providing Support within enterprise Microsoft 365 environments.
• Expert knowledge of Exchange Online and Exchange Hybrid.
• Strong knowledge of Exchange Online Protection (EOP).
• Experience with Microsoft Defender for Office 365.
• Experience troubleshooting email delivery, mail flow and SMTP routing.
• Knowledge of secure email encryption, DLP and information protection.
• Experience administering Microsoft 365, including Exchange Online, SharePoint Online, Teams and OneDrive.
• Knowledge of Microsoft 365 security, compliance and governance.
• Experience supporting SharePoint Online permissions, document libraries and site architecture.
• Strong troubleshooting, analytical and documentation skills.
• Experience with Teams Admin centre.
• Have practical experience of Entra ID and Intune.

Desirable:

• Public Sector experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.