ServiceNow Solution Architect at Department for Education, Remote/Sheffield, to 31/03/2026, £Contract Rate

As a ServiceNow Solution Architect, your main responsibilities will be:

• Assess the existing HRSD implementation, including customisations, integrations, workflows, and data models.
• Identify areas of technical debt, unsupported design patterns, and upgrade risks.
• Review current HR processes against ServiceNow leading practices.
• Evaluate HRSD performance, maintainability, and user experience.
• Lead the transition from heavily customised solutions to ServiceNow out-of-the-box functionality where appropriate.
• Challenge existing requirements and historical design decisions.
• Develop strategies to retire bespoke workflows, scripts, and catalogue items.
• Ensure future solutions follow a configure-before-customise approach.
• Define the HRSD architecture roadmap.
• Design scalable solutions aligned with ServiceNow product strategy and roadmap.
• Establish HRSD governance standards, architectural principles, and design patterns.
• Ensure alignment with enterprise architecture standards.

Essential:

• Extensive experience with ServiceNow HR Service Delivery.
• Proven experience assessing and remediating ServiceNow environments.
• Experience leading platform transformation or optimisation programmes.
• Strong understanding of ServiceNow HRSD architecture and governance.
• Experience reducing customisation and driving OOTB adoption.
• Knowledge of HR operating models and employee experience solutions.

Desirable:

• Previous public sector experience

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DfE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

DE&I Commitment

DfE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DfE guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.