Oracle Procurement Operations Support at Bank of England, London, 6 Months, £Contract Rate

The Bank of England is the UK 's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Provide operational and business process support across OBS, with a focus on Oracle Procurement (PPM). Acting as a key point of contact for colleagues and suppliers, the resource will support the resolution of process and workflow queries, maintain service delivery standards, identify and escalate issues, and document end-to-end processes to improve knowledge sharing and operational resilience.

As a Oracle Procurement Operations Support, your main responsibilities will be:

• Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries and progressing incidents through to resolution.
• Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures.
• Review and interpret business process and system documentation, identifying gaps, risks or issues and escalating appropriately.
• Investigate and resolve operational issues, applying judgement within defined support models and engaging SMEs where required.
• Translate complex end-to-end processes into clear documented workflows, guidance materials and knowledge articles.
• Support knowledge transfer activities to build capability and consistency across the team.
• Contribute to testing, process improvement and service enhancement activities to improve operational efficiency and user experience.
• Maintain a strong customer service focus while ensuring data accuracy, process compliance and operational reliability.

Essential:

• Knowledge of Oracle Procurement (PPM) and associated procurement processes.
• Experience supporting operational workflows, query resolution and ticket management.
• Ability to analyse business processes and system documentation and identify improvement opportunities.
• Strong process mapping and documentation skills.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and ability to work independently within a defined operating model.
• Experience operating in a support, service delivery or business operations environment

Desirable:

• PA 23 Knowledge
• Public sector experience

Please be aware that this role can only be worked within the UK and not Overseas.

Our Approach to Inclusion

The Bank values diversity, equity, and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we 're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation, and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

Disability Confident 

As a member of the Disability Confident Scheme, the Bank of England guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant 

The Bank of England guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.