Citrix Specialist at Avensys Consulting UK, Preston, £250-£280 per day

Third Line Citrix SME

Preston UK

Rate: 250 – 280/day inside

fully transferrable SC clearance.

We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives.

The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base.

The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.

The Roles Primary Responsibilities:

• Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
• Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
• Manage and optimise Citrix policies, profiles, and user experience.
• Collaborate with architecture and engineering teams to design and implement Citrix solutions.
• Support patching, upgrades, and migrations of Citrix components.
• Both proactive and reactive problem record progression and root cause analysis.
• Pro-active approach towards defect management resolutions as part of technical assurance activities.
• Confidence in working with internal and cross capability teams alongside account and customer engagement.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles

Essential Skills & Experience:

• Proven experience within a Third Line Support role
• Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
• Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
• Strong understanding of ITIL processes and enterprise support models.
• Operations – VMWare, HyperV, XenServer, Invanti
• Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
• Analytics, specifically Systrack / Nexthink (Non Essential – training provided).
• Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11