Senior BigFix SME at IntelStack, London Area, 6 Months, £Contract Rate

Job Title: Senior BigFix SME

Job Type: Contract · Inside IR35

Location: London — Hybrid (3 days a week)

Duration: 6 months

The Role

We require a highly experienced Senior BigFix Subject Matter Expert (SME) to provide end-user-facing support for BigFix agent deployment and troubleshooting activities.

The resource will attend scheduled remote support sessions directly with end users and application owners to facilitate BigFix agent installation, validation, and troubleshooting. While customer BigFix engineering resources may be available for escalation where required, the successful candidate is expected to operate independently, provide technical leadership during support sessions, and diagnose complex deployment issues without reliance on senior customer engineering personnel.

The role is advisory and troubleshooting focused, requiring extensive hands-on experience with BigFix architecture, client deployment, inventory scanning, relay infrastructure, and legacy operating system support.

Your responsibilities

End User Deployment Support

Attend scheduled remote support sessions directly with end users.

Guide users through installation, validation, and troubleshooting activities.

Diagnose and resolve deployment issues in real time.

Validate successful agent registration and inventory scan operation.

Technical Troubleshooting

Investigate installation failures, inventory scan issues, registration failures, and relay communication problems.

Analyse logs and system configuration information provided during support sessions.

Provide clear remediation guidance to end users and support teams.

Your Profile

Essential skills/knowledge/experience: BigFix Architecture & Inventory

Advanced understanding of BigFix Architecture, including Clients, Relays, Servers, Web Reports, and Inventory components.

Expert knowledge of BigFix Inventory with specific focus on:

Hardware Scanning

Software Scanning

Capacity Scanning

Endpoint-level troubleshooting and validation

Ability to identify and troubleshoot inventory reporting discrepancies from endpoint through to inventory reporting platforms.

BigFix Client Deployment & Troubleshooting

Ability to guide end users through installation and troubleshooting activities remotely.

Scripting & Deployment Technologies

Advanced knowledge of PowerShell and Shell scripting used for agent deployment and remediation activities.

Ability to review deployment scripts, identify issues, and recommend corrective actions.

Relay Architecture & Communications

Advanced understanding of BigFix Relay Architecture, relay selection processes, and failover mechanisms.

Ability to diagnose relay communication issues, content distribution problems, and network-related deployment failures

Desirable skills/knowledge/experience

Escalation & Knowledge Transfer

Identify issues requiring escalation to customer engineering teams.

Provide detailed findings and recommendations to customers BigFix resources.

Share best practices and guidance to improve future deployment s