Business Analyst at HMRC, UK, £Competitive Rate

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

As Business Analyst you will be working on HMRC's enterprise CRM, working closely with a Product Manager to capture, understand and analyse both business needs and customer needs for our future eCRM products.

Key Responsibilities

Define and capture requirements

• Gather, analyse, document and validate business, user, functional and nonfunctional requirements; manage these throughout the discovery lifecycle using HMRC standards.
• Clarify problems and shape solutions
• Work with architects, product teams and operational experts to clearly articulate problem statements and support early design direction across DPP workstreams (Digital Format Design, Mailbox, Digital OptOut, Infrastructure & API modernisation, SEES

Stakeholder engagement

• Engage proactively with programme stakeholdersincluding CDIO teams to ensure requirements reflect organisational, customer, and legislative needs.

Support discovery activities

• Contribute to journey mapping, process understanding, data exploration, and the assessment of user and operational needs across the programme’s digital communication and mailbox journeys.

Essential skills:

• Experience of Business analysis or using Analysis skills in a similar environment
• Experience of working in a multi-disciplined team within an IT environment
• Demonstrable knowledge of Analysis tools and techniques
• You must have a solution focused approach with a passion for continuous improvement
• You must be able to solve problems in an efficient and effective manner
• Considerable professional working experience of building and maintaining positive relationships

Desirable Criteria:

• Experience working with user needs and implementation of solutions to meet user needs that are built on low code technologies (the specific technology isn't as important)

Expected Outputs

• Business requirement and acceptance criteria pack (Epics, features, user stories) and (Functional and Non functional req)
• Current state and future state analysis
• Traceability and benefit mapping
  Discovery workshop inputs and output support, options analysis to support trade off decisions