Service Architect at National Savings & Investments, Glasgow/Remote, 6 Months, £Contract Rate

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.

A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.

This role is subject to Baseline Personnel Security Standard and financial credit checks.

As a Service Architect, your main responsibilities will be:

• Establish and govern the organisation 's service taxonomy framework.
• Develop and maintain hierarchical service structures across business services, capabilities, service offerings and applications.
• Develop Service Design Packages and associated documentation.
• Define service models, SLAs, support arrangements and operational requirements.
• Collaborate with Solution Architects to incorporate service requirements into solution designs.
• Support service readiness assessments and governance reviews.
• Participate in design assurance and quality gate activities.
• Build strong relationships with business and technical stakeholders.
• Influence teams to adopt service-oriented practices and ways of working.

Essential:

• Proven experience as a Service Architect within large, complex organisations.
• Experience establishing Service Architecture as a recognised discipline.
• Strong service design and service implementation background.
• Demonstrable experience defining service taxonomy and classification frameworks.
• Experience creating Service Design Packages and Service Design Documents.
• Strong knowledge of ITIL v3 and/or ITIL 4.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, NS&I guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

National Savings & Investments guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.