Software/Manufacturing Support Engineer at TECOSIM UK, Dagenham, 12 Months, £Contract Rate

Job Description

Manufacturing Plant Software Support Engineer

We are looking for a Manufacturing Plant Software Support Engineer to join the CIM (Computer Integrated Manufacturing) support team responsible for troubleshooting, investigating, and resolving software-related issues that affect production operations.

Location: Dagenham Manufacturing Plant, 5 days per week

Contract duration: 12 months

IR35 status: Inside IR35

Hours: 37.5 hours per week

Overtime: Occasional overtime may be required

Key Responsibilities

• Provide day-to-day support for software systems used within the manufacturing plant.
• Troubleshoot, diagnose, and resolve software issues impacting manufacturing operations.
• Work closely with engineers, production teams, and other stakeholders to identify root causes and implement fixes.
• Escalate complex issues where required and support follow-through to resolution.
• Document issues, fixes, and recurring problems to support continuous improvement.
• Help ensure software-related problems are resolved quickly to minimise disruption to production.

Skills and Experience

• Experience supporting software systems in a manufacturing, production, engineering, or industrial environment.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritise workloads effectively.
• Ability to work with engineering teams to investigate and resolve technical issues.
• Good communication skills, with the ability to explain technical problems clearly.
• Comfortable working in a fast-moving operational environment where quick response times are important.
• Minimum of 5 years’ software delivery experience.
• Knowledge of manufacturing systems, plant software, automation systems, or production support tools would be beneficial.