Service Transition Manager at Valcon Group UK, London Farringdon, 6 Months, £400-£450 per day

Service Transition Manager

London or surrounding areas (Hybrid)
£400-£450 per day INSIDE IR35

We're looking for an experienced Service Transition Manager to support the successful transition of technology solutions into Business as Usual (BAU) operations. This is a key role within a large-scale technology transformation programme, ensuring new services are operationally ready, fully supportable, and seamlessly Embedded into day-to-day operations.

What you'll be doing

• Leading the transition of technology services from project delivery into BAU support.
• Driving operational readiness across Service Desk teams, support functions, suppliers, and business stakeholders.
• Defining and implementing support models, including SLAs, service processes, escalation paths, and ownership.
• Coordinating knowledge transfer, training, and handover of operational documentation.
• Managing Early Life Support (Hypercare) and ensuring a smooth transition to steady-state operations.
• Establishing monitoring, reporting, and service management capabilities.
• Identifying and mitigating operational risks, dependencies, and service impacts.
• Ensuring alignment with change management, governance, and service management standards.
• Acting as the key liaison between project teams, operational support functions, suppliers, and business stakeholders.

What we're looking for

• Strong experience in Service Transition and Operational Readiness within complex technology environments.
• Solid understanding of ITIL Service Management principles.
• Experience managing large technology systems integrators and third-party suppliers.
• Proven track record delivering successful BAU service handovers.
• Knowledge of Change & Release Management, Risk & Issue Management, and Incident & Problem Management.
• Excellent stakeholder management, communication, and coordination skills.
• Experience working on large-scale technology transformation programmes.

Desirable

• ITIL certification.
• Experience working across enterprise technology, cloud, infrastructure, or digital transformation initiatives.

If you're an experienced Service Transition professional who thrives in fast-paced transformation environments and can bridge the gap between project delivery and operational support, we'd love to hear from you.