Desktop Support & Network Support Engineer (Onsite) at H-Tech Supports, Croydon, 12 Months, £Contract Rate

Location: Surrey (Near Croydon), UK

Contract Duration: 12 Months

Site Coverage:

The successful candidate will primarily be based in Surrey (near Croydon) and will also provide onsite support across the following locations:

• Canterbury Road
• Worsfold
• House
• Cobham
• Lavender
• Melrose
• Whatley

Travel between sites is required.

About the Role:

We are looking for an experienced Desktop Support & Network Support Engineer to join our IT support team on a 12-month contract. This is an excellent opportunity for a hands-on IT professional who enjoys providing exceptional end-user support while maintaining enterprise network infrastructure across multiple locations.

You will be responsible for supporting desktop environments, troubleshooting network issues, maintaining Windows infrastructure, and ensuring a high level of service delivery for business users.

Key Responsibilities:

Desktop Support

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and troubleshoot Windows 10/11 operating systems and business applications.
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Manage user accounts, permissions, and password resets using Active Directory and Microsoft Entra ID.
• Perform hardware installations, upgrades, repairs, and replacements.
• Deploy new devices using SCCM/MECM, Microsoft Intune, or similar deployment tools.
• Troubleshoot hardware, software, and operating system issues.
• Support endpoint security solutions and antivirus platforms.
• Maintain accurate IT asset inventory and documentation.
• Provide VIP/Executive user support when required.

Network Support

• Install, configure, and troubleshoot LAN, WAN, and wireless network infrastructure.
• Support Cisco, Aruba, Juniper, Fortinet, or equivalent networking equipment.
• Configure and troubleshoot switches, routers, wireless access points, and firewalls.
• Resolve network connectivity issues involving TCP/IP, DNS, DHCP, VLANs, and VPNs.
• Perform network patching, cable testing, and rack installations.
• Assist with network upgrades, migrations, and infrastructure projects.
• Coordinate with ISPs and third-party vendors.
• Maintain network diagrams and technical documentation.

System Administration

• Support Windows Server environments.
• Administer Active Directory, Group Policy, DNS, and DHCP.
• Assist with VMware or Hyper-V environments.
• Perform routine server health checks and maintenance.
• Support backup verification and disaster recovery activities.

IT Operations

• Respond to incidents and service requests within agreed SLAs.
• Perform root cause analysis for recurring technical issues.
• Escalate complex incidents where appropriate.
• Participate in after-hours support and on-call rotation when required.
• Follow ITIL-based Incident, Problem, and Change Management processes.
• Create and maintain technical documentation and knowledge base articles.
• Ensure compliance with company security policies and standards.

Required Skills & Experience

Technical Skills

• Windows 10 & Windows 11 administration
• Microsoft 365
• Active Directory & Group Policy
• Microsoft Entra ID (Azure AD)
• Windows Server administration
• TCP/IP, DNS & DHCP
• LAN/WAN/Wi-Fi troubleshooting
• VLANs & VPN technologies
• Cisco, Aruba, Juniper, Fortinet, or similar networking equipment
• Switch and router configuration
• SCCM/MECM or Microsoft Intune
• Printer and peripheral support
• IT asset management
• Hardware diagnostics and repair

Preferred:

• Basic PowerShell scripting
• VMware or Hyper-V experience

Experience Required

• 3–6 years of experience in Desktop Support and Enterprise Network Support.
• Experience supporting enterprise Windows environments.
• Hands-on experience with network infrastructure, structured cabling, and wireless technologies.
• Experience using ServiceNow, Jira, Remedy, or similar ITSM ticketing systems.
• Previous experience supporting enterprise or multi-site environments.

Preferred Certifications

• CCNA
• CompTIA A+
• CompTIA Network+
• Microsoft Certified (Modern Desktop Administrator, Azure Administrator, or equivalent)
• ITIL Foundation (preferred)

What We're Looking For

• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and organisational skills.
• Self-motivated with the ability to work independently and as part of a team.
• Willingness to travel between customer sites as required.