Business Information Manager at Enable Support Services, Yeovil, £16-£20 per hour

About us

Enable Support Services is a growing adult social care provider delivering supported living and community support services across Somerset. We support people to live safely, independently and with dignity.

As the organisation continues to develop, we are looking to strengthen the way we use business systems, workforce information and operational data to support effective management, compliance, financial control and decision-making.

This is an important role for someone who understands the adult social care sector and can help ensure that key business information is accurate, consistent, timely and useful.

About the role

We are looking for a practical and experienced Business Information Manager to support the effective use of our internal systems and management information across the organisation. You must be used to working in a small business where communication is key to success and you are able to be hands on and in the detail.

The role will work closely with operational managers, finance, HR, payroll and senior leaders to ensure that information is accurate, well-organised and used effectively to support workforce planning, rota assurance, payroll accuracy, compliance administration and business decision-making.

The successful candidate will have strong knowledge of the adult social care sector and experience using care management or workforce systems, including Access Care Planning and Nourish.

This role is not just about producing reports. It is about helping the organisation understand what the information is telling us, where there may be gaps or inconsistencies, and what needs to be improved.

Key responsibilities

The Business Systems and Information Lead will:

• Support the effective use of Access Care Planning, Nourish and other internal business systems.
• Help ensure key workforce, rota, payroll, compliance and operational information is accurate, current and well-maintained.
• Work with managers to improve the quality, consistency and completeness of information recorded in business systems.
• Produce clear management information to support workforce planning, payroll checks, operational oversight, compliance monitoring and senior decision-making.
• Identify gaps, inconsistencies or risks in system use, data recording and operational information.
• Assist with reporting on staff deployment, rota information, payroll checks, agency usage, training compliance, supervision compliance, annual leave, absence and other workforce-related information.
• Work with finance and payroll colleagues where system information links to contracted hours, worked hours, rota information, mileage, expenses or payroll validation.
• Support managers to use information more confidently and consistently.
• Help develop simple processes for checking, validating and improving business information.
• Provide written summaries and practical recommendations for managers and senior leaders.
• Maintain confidentiality and comply with GDPR and information governance requirements.
• Support improvement projects linked to business systems, workforce reporting, compliance administration and operational control.

Essential skills and experience

You must have:

• Experience working in adult social care, ideally in supported living, domiciliary care, complex care, learning disability, autism or mental health services.
• Practical experience using Access Care Planning.
• Practical experience using Nourish.
• Good understanding of rota systems, workforce information, payroll data, compliance records and operational administration within a care setting.
• Strong attention to detail and accuracy.
• Experience reviewing or producing management information, workforce reports, compliance summaries or operational data.
• Confidence working with managers to improve system use and information quality.
• Strong Excel skills and confidence handling operational data.
• Ability to explain information clearly to non-technical colleagues.
• Good written communication skills.
• Ability to work independently and follow issues through.
• A practical, solution-focused approach.

Desirable skills and experience

It would be helpful if you also have experience with:

• Payroll reporting or payroll validation.
• Rota, workforce or scheduling systems.
• Training, supervision, HR or compliance tracking.
• Local authority or NHS-commissioned care services.
• Power BI or dashboard reporting.
• Microsoft 365, Teams or SharePoint.
• Supporting system improvements, implementation or staff training.
• Data quality reviews or internal audit processes.

Personal qualities

We are looking for someone who is:

• Accurate, organised and reliable.
• Confident in questioning information constructively.
• Comfortable working with operational managers and senior leaders.
• Able to understand both business information and operational performance.
• Practical and hands-on.
• Calm under pressure.
• Professional with confidential information.
• Able to turn complex or inconsistent information into clear actions.
• Committed to improving systems, accountability and business control.

What we offer

• A meaningful role within a values-led adult social care provider.
• The opportunity to strengthen systems, workforce information and operational oversight.
• Flexible working arrangements.
• Supportive senior leadership.
• The chance to make a visible difference to compliance, business control and service sustainability.

Job Types: Part-time, Self-employed

Pay: £16.00-£20.00 per hour

Expected hours: 20.0 – 30.0 per week

Application question(s):

• Do you have experience using Access and Nourish systems?
• Have you got experience working in a team and managing data?
• Are you confident at working with data and creating reports for manager?

Location:

• Yeovil, Somerset (preferred)

Work Location: Hybrid remote in Yeovil (Somerset)