Information Technology Support Technician at TECEZE, Basildon, 6 Months, £Contract Rate

Role: End User Devices & L1 Network Engineer

Location: Basildon, UK

Duration: 6 Months (Possible Extension)

Work Schedule

📌 Scheduled onsite support every Wednesday, subject to monthly confirmation from the Point of Contact (POC).

Scope of Work:

The onsite engineer will provide End User Computing (EUC) and Level 1 Network Hands & Feet Support services for Vontier locations. The engineer will be responsible for delivering timely onsite technical assistance, troubleshooting, device support, and infrastructure-related activities in accordance with established procedures and service standards.

End User Device Support

• Install, configure, and support desktops, laptops, and workstation devices.
• Unpack, set up, and deploy new end-user equipment.
• Perform workstation enrollment and device provisioning activities.
• Troubleshoot workstation installation, boot-up, and compliance-related issues.
• Provide hardware break-fix support for desktops and laptops.
• Install software and applications as per approved SOPs.
• Support printer, scanner, and plotter hardware issues.
• Assist with workstation relocation, replacement, and setup activities.

Meeting Room & Collaboration Support

• Provide support for video conferencing and collaboration equipment.
• Assist with town halls, scheduled events, and meeting room technology requirements.
• Troubleshoot audio-visual and conferencing equipment issues.

Network Hands & Feet Support (L1)

• Perform basic Layer 1 network troubleshooting and connectivity checks.
• Provide onsite assistance for network equipment under remote guidance.
• Support cable connections, disconnections, and basic patching activities.
• Assist with console connectivity for remote network administration.
• Support rack and stack activities for network devices where required.
• Perform device reboots and physical verification of network equipment.

Infrastructure & Data Center Support

• Provide Hands & Feet support for servers, storage, backup, and network devices.
• Support physical server movement, rack mounting, and equipment relocation.
• Assist with cable replacement, SFP insertion/removal, and hardware checks.
• Perform visual inspections and report equipment status.
• Label racks, devices, and infrastructure components as required.

Incident & Service Request Management

• Respond to scheduled visits and Next Business Day (NBD) dispatch requests.
• Diagnose, troubleshoot, and resolve onsite technical issues.
• Coordinate with Hexaware and Vontier teams for issue resolution.
• Escalate unresolved issues through the defined escalation process.
• Maintain accurate records of activities performed and time spent onsite.

Documentation & Compliance

• Document incidents, resolutions, and onsite activities.
• Adhere to site-specific security, safety, and compliance requirements.
• Follow customer SOPs, operational procedures, and service guidelines.
• Ensure customer satisfaction through professional and timely support delivery.

Deliverables

• Successful completion of assigned EUC and L1 Network support activities.
• Incident and service request updates documented accurately.
• Hardware and device issues resolved or escalated appropriately.
• Site visit reports and activity logs completed.
• Compliance with SLA requirements and customer standards.

Required Skills

• End User Computing (EUC) Support
• Desktop & Laptop Hardware Troubleshooting
• Windows OS Installation & Configuration
• Printer & Peripheral Support
• Video Conferencing Support
• Basic Networking (LAN, Connectivity, Patching)
• Hands & Feet Support for Network and Server Infrastructure
• Rack & Stack Activities
• Documentation and Ticket Management

If you are interested in this opportunity, please send your updated CV for consideration.