Website CRO & UX Review Specialist at Computer Gurus Limited, Remote/Royal Tunbridge Wells, £Contract Rate

Computer Gurus Limited is a UK-based IT services company specialising in business IT support, computer and laptop repairs, Apple Mac repairs, data recovery, and technology solutions for both residential and business customers.

Established in 2004, we have built a strong reputation for reliable service, technical expertise, and customer satisfaction, supported by more than 500 five-star Google reviews. As part of our continued growth, we are preparing to launch a newly redesigned website aimed at improving customer engagement, online bookings, and conversion performance.

We are seeking an experienced Website CRO & UX Review Specialist on a temporary freelance basis to review our new website prior to launch.

The website is currently around 90% complete and scheduled to launch within the next two weeks. We are looking for a specialist who can independently review the site from both a customer experience and conversion optimisation perspective, helping us identify improvements before going live.

The ideal candidate will provide practical recommendations focused on:

• Improving conversion rates and enquiry generation
• Enhancing trust signals and credibility
• Optimising customer journeys and booking flows
• Reviewing call-to-actions, layout, messaging, and usability
• Identifying friction points that may reduce conversions
• Reviewing mobile responsiveness and user experience
• Advising on best practices for service-based businesses

This is a flexible hybrid role with remote working available.

• Proven experience in Conversion Rate Optimisation (CRO)
• Strong understanding of UX/UI best practices
• Experience reviewing or optimising service-business websites
• Familiarity with Google Analytics, Hotjar, Microsoft Clarity, or similar tools
• Ability to provide actionable, data-driven recommendations
• Experience with A/B testing and customer journey optimisation
• Strong communication and reporting skills
• Experience working with WordPress or modern CMS platforms is beneficial
• Knowledge of SEO and local service business marketing is a plus

Freelance / Temporary Contract

Estimated duration: 1–2 weeks

Please apply with:

• A short introduction
• Relevant experience or portfolio examples
• Examples of websites you have reviewed or improved
• Your estimated availability over the next two weeks