Senior UX Designer at VML Enterprise Solutions, London, £Contract Rate

Senior UX Designer needed on a contract basis to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting at our Central London office.

The opportunity:

We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting.

Reporting into the Lead UX, this is a role requiring someone with excellent E-commerce/online experience, and who has a portfolio to prove it.

As Senior UX Designer, you'll be a key part of the team and expected to take the initiative in ensuring the customers' needs and our clients' requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.

Please bear in mind that this is a contractual role.

What you'll be doing:

• Designing and running product definition and UX requirements workshops

• Scoping and managing a variety of both qualitative and quantitative research

• Analysing research data to identify and generate meaningful insights and behavioural patterns

• Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions

• Creating design artefacts - eg, personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc

• Communicating, defending and building consensus around the desired product strategy and/or suggested design approach

• Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience

• Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams

• Presenting and communicating your ideas and design rationale both to working groups and C-Suite

What we want from you:

• Significant proven experience, ideally at an agency

• Compelling portfolio that demonstrates high quality, best in class UX design

• Breadth of experience in E-commerce or complex journeys.

• Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques

• Solid information, interaction and experience design skills

• Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments

• Excellent client communication skills

• Strong portfolio is a must

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.