Digital Product Owner at Primark, Reading/Remote, 6 Months, £Day Rate

Product Owner – Digital Fulfilment Discovery (6‑Month Contract)

Location: Reading (Hybrid, 1 day per week)

Duration: 6 Months

Contract Type: Day Rate (Inside IR35)

Primark is accelerating its digital transformation and strengthening the capabilities that power our end‑to‑end customer experience. We’re looking for a Product Owner to lead a major discovery initiative focused on defining a scalable, customer‑centric fulfilment and post‑purchase experience across web and app.

This role sits at the crossroads of e‑commerce, logistics, operations, and technology, shaping the future‑state vision, operating model, and roadmap for a next‑generation fulfilment capability.

What You’ll Do

• Lead an end‑to‑end discovery to define future‑state fulfilment and post‑purchase journeys
• Shape a clear vision across customer experience, operations, and technology
• Translate complex business challenges into structured problem statements and opportunity areas
• Define lifecycle journeys from intent → purchase → fulfilment → returns
• Partner with CX, Design, Product, Engineering, Operations, Data, and Commercial teams
• Define high‑level capabilities across order orchestration, inventory visibility, routing, etc.
• Contribute to an API‑first, modular architecture across OMS, WMS, TMS, and customer platforms
• Support operating model design, governance, and ownership
• Build a phased roadmap (MVP → scale) and support build/buy/partner decisions
• Shape success metrics and embed data‑driven decision‑making

What You’ll Bring

• Proven Product Owner/Product Manager experience in complex, cross‑functional environments
• Strong background in e‑commerce with exposure to logistics, fulfilment, supply chain, or distribution
• Experience leading large‑scale discovery or transformation initiatives
• Deep understanding of order management, fulfilment flows, and post‑purchase ecosystems
• Excellent stakeholder management and facilitation skills
• Strong analytical and structured problem‑solving skills

Desirable:

• Experience with OMS, WMS, TMS or fulfilment platforms
• Exposure to API‑first/microservices architectures
• Omnichannel experience design
• Consulting or transformation programme background

Ways of Working

• Highly collaborative and cross‑functional
• Comfortable challenging assumptions and simplifying complexity
• Customer‑obsessed with a bias for action
• Able to move between strategic thinking and hands‑on delivery