Business Analyst at Cabinet Office, London/Remote, 4 Months, £Contract Rate

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office

Job Purpose:

We are the Cabinet Office’s cyber security team, and our mission is to secure the department against cyber threats. We protect our nationwide internal IT infrastructure, and high-profile citizen-facing digital services such as GOV.UK.

As a Business Analyst, your main responsibilities will be: 

• To act as a crucial bridge between business stakeholders and technical teams, focusing on designing, configuring and optimising Jira Service Management (JSM) to improve service delivery.  
• Collaborate and work closely with different stakeholders to build a deep understanding of existing cyber security business processes and user needs to:
  • Translates into actionable IT Service Management functional and non-functional requirements and user stories
  • Develop, design and document new processes, platform workflows, automation rules and dashboard
• Understand business and stakeholder requirements through common requirement elicitation techniques
• Collaborate efficiently with development team(s) and enable them with sufficient understanding to undertake platform configuration
• Support cyber leads and service delivery manager to form and groom product backlogs, using evidence and data to drive prioritisation and scope
• Liaise with cyber lead and service delivery manager to support the necessary business change activities required
• Ensure business requirements are fully understood by external suppliers and work with those suppliers to support delivery through planning, implementation and testing
• Carry out functional testing or UAT of completed requirements/user stories, ensuring services meet requirements and other internal standards, documenting and managing defects as they arise

Essential: 

• Working in a dynamic, fast paced agile environment, as well as working collaboratively and openly with cross functional teams
• Working with a broad range of stakeholders to elicit business requirements, model complex business processes and carry out gap analysis against industry best practice
• Experience of translating and documenting business and user needs into functional and non-functional requirements and user stories
• Strong presentation skills and ability to bridge communication between technical teams and non-technical business stakeholders
• Developing and documenting process and workflow diagrams, functional specifications and user guides
• Strong understanding and knowledge of ITIL frameworks (v3 or v4)
• Strong experience in facilitating workshops to map AS-IS business processes to TO-Be ITSM processes (Incident, Change, Request, Knowledge Management),
• Proven experience as a BA, supporting the delivery of ITSM configuration through requirements gathering, stakeholder engagement, documentation, UAT and adoption of change
• Working with backlog and defect tracking tools such as JIRA or Trello

Desirable: 

• Experience of working as a Business Analyst in Cyber Security
• An ITIL Foundation Certificate
• Experience of leveraging an ITSM platform as a requirements management platform
• Experience of driving standardisation across technical or cyber teams by implementing OOTB functionality from platform tooling
• Demonstrable experience configuring an ITSM tool such as Jira Service Management (JSM) or ServiceNow
• Experience of delivering services in a regulated environment, or to a high level of security classification