Business Analyst at Softcat, London/Remote, £Day Rate

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 

Join our IT Team! 

IT systems play a pivotal role in Softcat's success. As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems that are designed to ensure ease of doing business for our customers and employees. The Business Systems Team are responsible for the design, delivery, and management of these key business applications.

Success. The Softcat Way. 

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.
 

Softcat is embarking on a multi‑year Sales Systems Replacement programme utilising Microsoft Dynamics 365 Customer Engagement (CE), PROS Smart CPQ, and the Copilot platform. The programme is currently in the User Acceptance Testing (UAT) execution stage for Phase 1, while requirements gathering and analysis for Phase 2 are underway in parallel with delivery activities. We require a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements across the full lifecycle of the programme — from initial scoping and discovery through to detailed requirements definition, build support, and test phases.

As the Business Analyst, you'll be responsible for: 

• Collaborate with business stakeholders and partners to elicit and document their Sales/CRM requirements.
• Create clear and detailed business and functional requirement documents (BRDs/FRDs)
• Develop process flow diagrams, use cases, and other visual aids to illustrate requirements
• Act as a liaison between business stakeholders and technical teams
• Collaborate with solution architects and designers to develop the Sales system's functional design
• Participate in test planning and work with the Test Lead to coordinate user acceptance testing (UAT
• dentify potential risks and issues related to Sales system replacement and propose mitigation
  
  

We'd love you to have:

• Proven experience as a Business Systems Analyst.

               o Knowledge and experience of Customer Management

               o Experience of working with 3rd party partners

               o Experience with delivering large, platform solutions etc potentially with  a partner/system integrator.

• Excellent communication and interpersonal skills.
• You must be able to clearly elicit and articulate requirements from a combination of different sources of information and document them in a manner appropriate for the purpose and audience.
• A proactive, can-do approach and a willingness to learn from or share best practice experience with the team.
• Strong analytical and problem-solving skills.
• Proficiency in business analysis tools and methodologies.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you  

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:  

• Hybrid working – 3 days in the office and 2 days working from home  
• Working flexible hours - flexing the times you start and finish during the day  
• Flexibility around school pick up and drop offs 

Working with us  

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.  

Join us  

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.  You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ 

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.