Process Integration Business Analyst at Aviva, London, to end 2026, c£550 per day

Process Integration Business Analyst

Location: London

Contract Type: Contract until the end of 2026 (c£550 per day, inside IR35)

Department: Pricing & Underwriting Integration

About the Role

We’re looking for a Process Integration Business Analyst to support transformation and integration activity across Pricing & Underwriting and related functions. You’ll play a key role in understanding and mapping current processes across Aviva and Direct Line, identifying gaps and opportunities, and shaping future‑state models that improve efficiency, alignment, and risk management.

This is a fantastic opportunity for someone who thrives in complex environments, enjoys working with cross‑functional teams, and is motivated by delivering meaningful change.

What You’ll Be Doing

• Supporting the discovery, documentation, and analysis of current (as-is) processes across both organisations, including pain points, handoffs, controls, and dependencies.
• Facilitating workshops with SMEs to validate understanding and identify integration issues or improvement opportunities.
• Producing clear and accurate process artefacts (process maps, data flows, procedure notes, RACI updates) aligned to Aviva’s process design and governance standards.
• Contributing to the design of future-state (to‑be) processes that meet integration objectives, regulatory requirements, and strategic priorities.
• Working collaboratively with the Process Integration PM, Operations, Pricing & Underwriting, Risk, Technology, and external partners to drive alignment.
• Identifying and assessing risks, controls, and operational impacts throughout integration design activity.
• Providing analytical insight to support decision-making, prioritisation, and implementation planning.
• Supporting readiness work, including test scenario preparation, training inputs, and change impact analysis.
• Contributing to reporting, RAID management, and progress tracking for the integration workstream.

What We’re Looking For

• Strong Business Analysis experience within transformation, process change, operational improvement, or integration programmes.
• Proven ability to capture, analyse, and document complex end‑to‑end processes at different levels of detail.
• Skilled facilitator with the ability to engage and influence diverse stakeholders.
• Experience with process frameworks, methodologies, and tools such as BPMN, Lean, SIPOC, Visio, Systems Thinking.
• Solid understanding of risk, control, compliance, and governance considerations in process design.
• Highly analytical, structured thinker with excellent written and verbal communication skills.
• Experience in insurance, Pricing & Underwriting, or operational functions is desirable but not essential.

Behaviours That Will Help You Succeed

• Curious, structured, and detail‑oriented.
• Comfortable working with ambiguity and able to bring clarity to complex situations.
• Strongly collaborative and focused on building positive relationships.
• Proactive, organised, and delivery‑driven, with a focus on outcomes.