ITAM/ITOM Project Manager at Kaptius, London SE1, £Contract Rate

ServiceNow Project Manager / ITAM & ITOM Lead

Location: Hybrid (Onsite preferred, remote initially acceptable) - Role will be based in Abu Dhabi (Expenses such as hotel and flight will be covered)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager who will also operate as the ITAM & ITOM Lead for a major ServiceNow programme. The successful candidate will be responsible for leading end-to-end ServiceNow implementations , ensuring successful delivery across multiple modules, with a strong focus on IT Asset Management (ITAM) and IT Operations Management (ITOM) .

This role requires a candidate who can combine project leadership, technical understanding, and stakeholder management to ensure the programme is delivered effectively and aligned to business objectives.

While onsite presence is preferred , remote working may be considered initially depending on availability. We are looking for someone who can start as soon as possible .

Key Responsibilities

• Lead end-to-end delivery of ServiceNow projects for enterprise clients.
• Act as the ITAM & ITOM functional lead , ensuring best-practice implementation across these modules.
• Manage project scope, timelines, delivery governance, and risk management.
• Coordinate cross-functional teams including architects, developers, administrators, and business stakeholders.
• Drive the implementation and optimisation of ServiceNow ITAM, ITOM, and ITSM capabilities .
• Facilitate workshops with stakeholders to define requirements, processes, and implementation strategy.
• Ensure solutions align with ServiceNow best practices and enterprise governance standards .
• Support testing, go-live planning, and transition to business-as-usual operations.
• Provide clear reporting and communication to programme leadership and stakeholders.

Experience Required

• Minimum 5 years of experience delivering ServiceNow implementations .
• Proven experience leading end-to-end ServiceNow projects in a project manager or delivery lead capacity.
• Strong hands-on experience with ServiceNow IT Asset Management (ITAM) .
• Good understanding of ITOM and ITSM modules and their role within enterprise service management.
• Experience working within enterprise or consultancy delivery environments.
• Strong stakeholder management and communication skills.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• Additional ServiceNow certifications in ITAM, ITOM, or ITSM are advantageous.

Skills & Capabilities

• Strong programme governance and delivery management skills.
• Ability to lead technical and functional teams within a ServiceNow programme.
• Excellent stakeholder engagement and workshop facilitation capability.
• Structured, organised, and outcome-driven approach to delivery.

Why This Role

• Opportunity to lead a high-impact ServiceNow implementation programme .
• Work across ITAM, ITOM, and ITSM modules within a complex enterprise environment.
• Hybrid working model with flexibility where required.
• Immediate start on a fast-moving project.

Job Types: Temporary, Freelance
Contract length: 4 months

Benefits:

• Work from home

Application question(s):

• How Much experience do you have specifically with ServiceNow ITOM and ITAM?
• How Many projects have you managed end to end in ITOM?
• How Many projects have you managed end to end in ITAM?
• Do you hold any certifications in ServiceNow, If yes please provide details?
• This is an urgent requirement, how soon are you able to start work?
• This role will require frequent travel to the UAE (Abu Dhabi), please can you confirm you are ok with this?

Work Location: Hybrid remote in London SE1