Project Manager - ServiceNow OCM at Kaptius, London Canary Wharf/Remote, 3.5 Months, £350-£625 per day

ServiceNow Project Manager (OCM Experience)

Contract Type: 3.5 Month Contract – Outside IR35
Location: Hybrid – 1 day per week onsite (Canary Wharf, London)
Start: ASAP

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead the delivery of a ServiceNow programme within a large enterprise environment. This is a 3.5-month contract (Outside IR35), requiring strong delivery governance, stakeholder engagement, and demonstrable experience managing ServiceNow implementations.

A key element of this role is Organisational Change Management (OCM), ensuring successful user adoption, stakeholder alignment, and smooth transition into business-as-usual operations.

This role will operate in a hybrid capacity, with 1 day per week onsite in Canary Wharf and the remainder remote.

Key Responsibilities

• Lead end-to-end delivery of a ServiceNow implementation or enhancement programme.
• Manage project scope, timelines, budgets, risks, and dependencies.
• Coordinate cross-functional teams including architects, developers, business analysts, and SMEs.
• Drive governance, reporting, RAID management, and executive updates.
• Own stakeholder engagement across IT and business functions.
• Lead and embed Organisational Change Management (OCM) activities, including communication planning, stakeholder mapping, training coordination, and adoption tracking.
• Ensure alignment between technical delivery and business outcomes.
• Manage UAT, go-live planning, and transition into BAU.

Experience Required

• Proven experience managing ServiceNow implementation projects (partner or enterprise side).
• Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or similar.
• Demonstrated experience delivering OCM / Change Management within technology transformation programmes.
• Experience working in structured enterprise governance environments.
• Strong stakeholder management skills at senior level.
• Experience delivering within Agile or hybrid methodologies.

Skills & Capabilities

• Excellent programme governance and reporting discipline.
• Strong communication and executive presentation skills.
• Ability to manage delivery pressure and tight timelines.
• Commercially aware and delivery-focused mindset.
• Comfortable operating in hybrid onsite/remote environments.

Desirable

• ServiceNow certifications (CSA or other module certifications).
• Formal project management qualifications (PRINCE2, PMP, Agile certifications).
• Experience in financial services or large enterprise environments.

Why This Role?

• Outside IR35 engagement.
• Short-term, high-impact project.
• Hybrid working model with limited onsite requirement.
• Opportunity to lead a visible ServiceNow programme within a structured enterprise environment.

Job Types: Full-time, Temporary, Freelance
Contract length: 4 months

Pay: £350.00-£625.00 per day

Benefits:

• Work from home

Ability to commute/relocate:

• Canary Wharf: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many ServiceNow implementation projects have you personally managed end-to-end?
• Which ServiceNow modules have you delivered projects for?
• Have you worked within a ServiceNow Partner or Consultancy environment?
• Describe your experience leading Organisational Change Management (OCM) activities within a technology programme?

Work authorisation:

• United Kingdom (required)

Location:

• Canary Wharf (preferred)

Work Location: Hybrid remote in Canary Wharf