Change And Release Manager at HM Revenue & Customs, All UK Regional Centres, £700 per day

Purpose of the Role

We are seeking two experienced Change & Release managers to help establish HMRC’s Release Management capability from the ground up. These roles will focus on drafting policies, designing frameworks, and piloting initial releases, laying the foundation for a scalable, enterprise-wide practice.

Key Responsibilitie

sEstablish Release Management Capabilit

• yDefine and document HMRC’s Enterprise Release Management policy and framework, including release models, lifecycle stages, controls, and quality gates
• .Develop operating procedures and standards aligned with HMRC’s risk appetite, security requirements, and regulatory obligations
• .Pilot the framework with initial releases to validate processes and identify improvements

.Integration with Change Enablement & Service Transitio

• nWork closely with HMRC’s Change Enablement and Service Transition practices to design clear interaction models
• .Ensure pilot releases follow appropriate risk assessment, authorisation, scheduling, and readiness checks
• .Align release activities with service transition plans, ensuring smooth handover to live operations and minimal service disruption
• .Support a risk-based, proportionate approach that enables safe and frequent delivery

.Process Design & Continuous Improvemen

• tDesign and refine end-to-end release processes based on lessons learned from pilot releases
• .Capture feedback, metrics, and insights to drive continuous improvement
• .Ensure processes support auditability and compliance with HMRC and cross-government standards

.Tooling Strategy & Enablemen

• tDefine an initial tooling strategy for release management, ensuring integration with Change Enablement and CI/CD pipelines
• .Support configuration and optimisation of ITSM tools (e.g., ServiceNow) to enable visibility of release activity

.Stakeholder Engagemen

• tEngage with technology leaders, service owners, and delivery teams to socialise the new framework and gain buy-in
• .Provide guidance and coaching to teams adopting the new release processes
• .Contribute to planning and coordination of early major releases

.
Skills & Experien

ceEssenti

• alProven experience in establishing or maturing Release Management practices in large, complex IT environment
• s.Strong knowledge of Change Enablement (ITIL 4) and its integration with Release Managemen
• t.Ability to design frameworks and policies from scratch and validate through pilot
• s.Excellent stakeholder engagement and influencing skill
• s.Experience with ITSM tooling strategies (e.g., ServiceNow

).