Contract Spy
Guildford, UK
This role sits inside IR35
Responsible For
Successful resolution of tickets assigned to the Service Desk Technical Team and support for all client computing. Support and develop the team to a senior level.
Key Purpose of Job
Perform 2nd line functionality for the IT Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within SSTL across multiple sites.
Ideally looking for the stability of a career senior 2nd line analyst
Key Tasks
Ownership of requests through to resolution, following up and closing as necessary
Diagnosis and troubleshooting of assigned tickets to resolution reducing the requirement for escalation
Provide a quality level of service to Customers ensuring communication is at the forefront
Installation, configuration, and ongoing support of IT hardware and software
Research, recommend, plan,...