Contract Spy
London, UK
The Company Mozaic is an innovative IT and Digital consultancy; we work with large organisations at CIO level to assess and transform their digital operations. We have an outstanding reputation in our field, and our enviable customer base includes around one hundred household names across numerous different industries. Background and Experience Typical Service Desk activities - including: First-line support: Act as the initial point of contact for users reporting IT issues via ServiceDesk system or other media Issue resolution: Troubleshoot and resolve common technical problems, such as password resets, software installation, and connectivity issues. Incident and request logging: Accurately log all incidents and service requests, tracking their progress and ensuring they are resolved within service-level agreements (SLAs). Escalation: Escalate complex or unresolved issues to specialist support teams. User communication: Keep colleagues informed about the...