2 management jobs found

Whitebridge is looking for an IT Service Delivery Manager. The role will be picking up BAU Service Delivery Management tasks for our client, including: Operational Service Management Execute day to day operational delivery and performance management. Produce and review KPI/SLA performance reports. Ensure end to end service reliability and uptime. Incident, Problem & Major Incident Engagement Participate in P1/P2 incident review activities; SDMs are mandatory attendees for these reviews. Validate prioritisation, lead operational escalations, and ensure follow up actions. Prevent incident hopping and ensure proper resolver group ownership. Supplier & Commercial Management Manage day to day external supplier performance and relationships. Challenge SLAs and drive continual improvement with vendors. Support contract alignment to service objectives. Service Transition & Change Ensure new or changed...

Whitebridge is seeking multiple Business/Product Analysts to support a range of initiatives across our client's Energy Markets portfolio. You will play a pivotal role in ensuring successful delivery of products, systems and migrations while working closely with Product Owners, Delivery Leads, Engineers and business stakeholders. Key Responsibilities Lead and drive requirements gathering across diverse workstreams, selecting suitable formats and methods. Translate business needs into clear, actionable plans for development teams. Facilitate core Agile ceremonies (sprint planning, stand-ups, retros, demos) using Scrum or Kanban. Coordinate and collaborate with stakeholders across business and technical domains. Document AS-IS and TO-BE states, including system architecture, data flows and integration points. Support system migrations (including cloud and obsolescence upgrades) and solution transitions. Identify and recommend process or product...