3 jobs found in Swindon

Whitebridge is looking for a Cloud Service Delivery Analyst to support the application and service migration to a new platform for our utilities client. Experienced required: Experience across a broad range of IT services and disciplines, with emphasis on cloud services and familiarity with IT Service Management and ITIL standards Experience with the ServiceNow toolset and/or CSDM Modelling is desirable. Previous experience in service delivery management or support roles, particularly supporting business-critical cloud systems in medium/large organisations. Service reporting skills at a professional level, as well as strong verbal, written, and facilitation skills, experience with SharePoint is desirable. Proactive approach with the ability to multi-task and prioritise workloads under demanding schedules and the ability to take ownership of escalations, problems, and requests. Logical problem-solving skills based on sound analysis and available facts...

Whitebridge is looking for a Cloud Engineer to support the application and service migration to a new platform for our utilities client. Experienced required: Understanding of either Amazon AWS or Microsoft Azure and Cloud Native Architectures is essential. A Cloud Certification in either Amazon AWS or Microsoft Azure is desirable, but not essential. Experience of Infrastructure-as-Code (IaC) is required, and experience of Terraform is desirable. Knowledge of Operating Systems (Windows and/or Linux) is desirable, but not essential. Strong analytical skills and a solid understanding of operational support procedures. Ability to write software scripts in at least one general-purpose programming language (Bash, PowerShell, Python) or develop automation in one configuration tool (Ansible, Puppet, Chef). Strong communication skills to be able to collaborate with teams across the organisation to help cloud adoption. The successful applicant should be able...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...