3 customer service jobs found in Manchester

Machine Learning Developer - Contract Role Overview: This role sits within a global onboarding and KYC capability team focused on delivering modern, scalable, and user-centric digital solutions. The team brings together business, operations, and technology stakeholders to co-design platforms that improve customer experience, streamline processes, and strengthen operational resilience. The function supports enterprise-wide digital transformation efforts, enabling the move towards a more modern, future-state technology architecture. Teams collaborate across multiple global locations to design and build digital services that allow customers to onboard quickly, simply, and securely. The remit covers onboarding products, platforms, and delivery approaches aligned to agile, client-focused ways of working. Solutions are used by a broad spectrum of customers, from large corporates to small businesses. As part of continued investment in AI and advanced engineering, we are seeking...

We are currently looking for an experienced professional to join our client team in the role of Technology Resilience Architect. The ideal candidate is passionate about technology resilience, with knowledge of how the ways that a service is designed, built, and run contribute to overall resilience. They will work on the big global resilience initiatives and play a key role in uplifting the quality and availability of service for customers. A background in a mixture of Applications, Infrastructure / Cloud, Security, Data, would be required . Initiatives that will be included in the rol e:Resilience Deep Dive process and management implementation into ServiceNow Continual Improvement Management (CI M)Resilience Improvements process and management implementation into ServiceNow Continual Improvement Management (CI M)Resilience Vulnerability data investigatio nsDesign of the migration from home grown Technology Vulnerability management to ServiceNow Integrated Risk...

Area Operations Manager, CTOi. The Chief Technology Office Infrastructure organisation (CTOi) manages IT services and infrastructure critical for employees and customers, such as compute platforms, storage, database, data centers, voice, video and data networks, infrastructure security, cloud hosted infrastructure, and end user services such as devices, collaboration and workspace technologies. The CTO organisation is made up of multiple Areas. Each Area provides different products and services to meet our customer requirements and deliver objectives for the bank. The purpose of operations management is to partner with CTOi Areas, to: Enable delivery of strategic objectives Effectively manage CTO day-to-day financial and workforce operations Provide robust governance and challenge to optimise customer value Support prioritisation to deliver against constraints and targets The role is expected to initially support Cloud and Data Centre Services, however the...