2 media journalism jobs found in Bristol

This role sits inside IR35   Reports To IT Service Delivery Manager Key Purpose of Job Perform 1st line duties for the Information Systems Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within SSTL across multiple sites.   Key Tasks Receive calls from users in relation to any technical incident or query Accurate logging of helpdesk submissions into the IT Group’s Service Desk tool along with full notes of actions taken Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault finding techniques Assisting visiting customers (Walk-ins) with their technical queries and attempting resolution if possible. Continued development of SOP’s for ‘quick win’ solutions where tickets can be resolved before escalation Monitoring of Service Desk...

Interim Service Desk Analyst – 1st Line Support Rate: £250-£300 per day (inside IR35)   Duration: 4-6 weeks with potential extension Start Date: ASAP Location: Flexible working with the base being Church House, Westminster – 4 days per week Environment: Microsoft 365/Azure User Base: 900 users   Role Purpose   This is a contract opportunity to provide interim support during a temporary sick leave.   We are seeking a high performing 1st Line Service Desk Analyst to be based out of Church House, Westminster, who can hit the ground running and quickly absorb ticket volume and resolve most user issues at first contact within a fast-paced environment.   This role is critical to stabilising BAU support, improving response times, and delivering a consistently high-quality user experience across.   Key Responsibilities Act as the first point of contact...