Contract Spy
Belfast, UK
Job Title: Field IT Support Engineer Location: Ireland Type: Onsite Dispatch Support Overview: We are seeking an experienced Field IT Support Engineer to provide comprehensive onsite dispatch support, encompassing desktop/end-user support, smart hands and feet services, and data center support. This role requires a proactive and client-focused professional to ensure smooth IT operations, uphold user satisfaction, and manage technical activities efficiently. Key Responsibilities: 1. Workplace Services – Dispatch Support Services Provide end-user support through onsite resolution for incidents, problems, changes, and queries. Support hard IMACDs (Install, Move, Add, Change, Dispose) and maintain stock for break-fix activities across all service towers. Manage remote sites and home workers, ensuring next-business-day incident resolution. Assist in supporting end-user devices, including BYOD, with basic troubleshooting and redirection to appropriate support...