4 data analyst jobs found

The Senior Service Desk Analyst (ITSM & Service Operations) provides operational leadership across the Service Desk, supporting Incident Management, Service Request Management, Knowledge Management, Configuration Management and Continual Service Improvement activities. The role is responsible for maintaining effective ITSM processes, supporting the operational use of the CMDB, contributing to service onboarding activities and coaching analysts in the consistent delivery of ITIL-aligned service management practices.   As a Senior Service Desk Analyst , your main responsibilities will be to: Support Incident Management, Service Request Management and Major Incident Management activities, ensuring services are delivered in line with agreed processes and service levels. Provide experienced operational support across the service desk, taking ownership of complex incidents, service requests and customer enquiries. Use Jira Service Management to record,...

Location: Remote with occasional travel to High Wycombe. Duration: 3 months. Starting ASAP Pay Rate: £450-£500 per day. Outside IR35   About PACT Solutions PACT Solutions is a specialist consultancy working with UK higher education institutions to deliver strategy, digital transformation and operational change. We combine deep sector expertise with a collaborative, partner-first approach to deliver meaningful, lasting outcomes.   Role Purpose We require an experienced Integration Technical Analyst to support the analysis, definition and documentation of data integrations between enterprise systems. The role sits between traditional Business Analysis and Integration/Solution Analysis. The successful candidate must be comfortable working with business SMEs to understand processes and requirements, while also working directly with technical teams, system owners, vendors and existing implementation artefacts to define...

The Senior Service Desk Analyst provides experienced operational support across the service desk, taking ownership of complex incidents, service requests and customer enquiries and supporting the effective use of ITSM tooling. The role provides day-to-day guidance to Service Desk Analysts, maintains high standards of ticket quality and customer service, and contributes to the development of the knowledge base, configuration management data, operational procedures, reporting and continual service improvement.   As a  Senior Service Desk Analyst , your main responsibilities will be to: Provide experienced operational support across the service desk, taking ownership of complex incidents, service requests and customer enquiries. Use Jira Service Management to record, prioritise, investigate, resolve and escalate tickets, ensuring accurate and complete ticket information is maintained....

Homes England, the government's housing and regeneration agency, plays a central role in tackling the housing challenges the country now faces. We have the appetite, influence, expertise, and resource to drive positive market change, and our mission is to ensure more homes are built in areas of greatest need, improve affordability and create a sustainable housing market.   Following the publication of the government's Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic disparity, empower local leaders and create equal opportunities across the country to ensure communities reach their full potential.   As a Business Change Manager , your main responsibilities will be to:   Develop and deliver comprehensive change management plans, including stakeholder analysis, change impact assessments, readiness criteria, communications and training strategies to...