4 customer service jobs found

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.   A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.   This role is subject to Baseline Personnel Security Standard and financial credit checks.   As a Service Development Owner / Product Owner (Customer Experience) your main responsibilities will be: Represent the voice of the customer across assigned services and customer journeys. Develop a strong understanding of customer needs, behaviours and pain points using research, analytics and feedback. Identify, shape and prioritise service improvement opportunities that deliver measurable customer and business value....

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...