3 jobs found in West Kirby

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

Description About CTI Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind. What makes us different We break new ground. You'll work on innovative projects using the latest technologies before they hit the mainstream. We celebrate calculated risks and learn fast from every experiment. We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us. We stay curious. Continuous learning is essential. You'll have dedicated time and budget for development, working alongside...