3 customer service jobs found in Leeds

Business Process Architect   We are seeking a Business Process Architect to join our Group Technology team on a 5-month contract. In this role, you will design, model, and optimise business processes that align with our operating model and strategic objectives. Working closely with Business Architects, delivery teams, and operational stakeholders, you will ensure processes are customer-centric, efficient, scalable, and compliant. We offer a hybrid working arrangement with 1 or 2 days per week in our Manchester office. Key Responsibilities Design and document end-to-end business processes across key functional areas, ensuring alignment with the target operating model. Collaborate with Business Architects to translate customer and user journeys into detailed process flows and service interactions. Develop process models using industry-standard notations (e.g. BPMN), Drive process standardisation, simplification, and automation....

Contract Business Analyst   We’re looking for a contract Business Analyst to join our Technology team within Connells Group for an exciting Telephony transformation project for an initial 5-month contract (Outside IR35). We offer a hybrid working arrangement with 1 or 2 days per week in our Milton Keynes office and/or Wakefield. Key Responsibilities: Vendor & Delivery Management: Act as the primary functional liaison between Connells Group and our 3rd party software supplier. You will challenge vendor estimates, clarify requirements before they reach development, and ensure "out-of-the-box" functionality is maximized to avoid unnecessary customization. Process Re-engineering: Map complex "As-Is" operational workflows and design efficient "To-Be" processes. Data Migration & Integrity: Lead the analysis for data migration. This includes defining data mapping rules between legacy systems and the new CRM, establishing data cleansing...

Senior Backend / Full-Stack Developer (React Native Experience Preferred)   ** You have to be a UK-based business (grant requirements) **   Commitment: 1–2 days per week (2 days preferred) Contract Length: 12–16 weeks Start Date: ASAP Remuneration: Competitive / TBA   Summary   CalCoach is seeking an experienced senior backend or full-stack developer to join our product team on a part-time contract. You will report directly to the CTO and take ownership of architecting, securing, and delivering the backend for our rebuilt mobile and web platform.   You’ll design and implement scalable backend systems, build our API, handle authentication, integrate LLM workflows, set up cloud infrastructure, implement DevOps pipelines, and ensure the system is production-ready and capable of scaling reliably. The frontend will be handled in-house; your role is to provide the backend foundation and,...