2 senior operations lead jobs found

This is an ideal role for a digital marketer who thrives on driving measurable growth through intelligent performance marketing, strategic thinking, and continual optimisation. Working closely with the senior leadership team, they will take ownership of the business's digital acquisition strategy, ensuring every campaign delivers against commercial objectives while strengthening brand awareness and customer engagement. The successful candidate will combine strategic oversight with hands-on execution, confidently managing paid media across Google Ads and Meta , analysing performance data, and continuously refining campaigns to maximise return on investment. They will understand how to balance premium brand positioning with commercial performance and be excited by the opportunity to make a tangible impact within an ambitious, high-growth wellness business. The Role... Salary: £1,500 per month Working Hours: Approx. 16 hours per week (2 days)...

Freelance CX Consultant - Customer Service Diagnosis & Peak Planning Holly & Co | 5 days - Project with possible ad hoc help after | Immediate start | Remote (UK)   About us Holly & Co is a curated marketplace of around 1,000 independent UK makers. We run customer service in-house on Dixa and sit between the customer and the maker (we call them Co’s) for every single order (the two never speak directly). It's a model that gives customers a consistent experience and protects our small-business sellers from having to run their own support, but it adds real complexity: every issue has to pass through us twice, and we're heading into our busiest trading quarter with a stretched team.   The brief We need someone who has done complexity before — senior ecommerce or marketplace CX experience — to come in for roughly five days and: Diagnose what's actually driving contact volume and where handling breaks down,...