Contract Spy
Hybrid (Reading, England, United Kingdom)
Senior Service Designer
Location: Reading (hybrid – 2 days per week)
Contract: Initial 6 Months
Day Rate: Competitive (Inside IR35 if UK based)
Primark’s Digital team is growing fast and we’re on a mission to create seamless, future‑ready customer experiences across our web, app, and in‑store journeys. We’re now looking for a Senior Service Designer with strong UX research capability to help shape and improve our end‑to‑end customer experience.
If you thrive in fast‑paced environments, love solving complex service problems, and want to make a meaningful impact at scale, this is an opportunity to work with a collaborative, ambitious, and inclusive digital team.
About the Role
As a Senior Service Designer, you’ll design connected, consistent, and scalable services that balance user needs, business goals, and operational realities. You’ll work across digital, physical, and...